Privacy Policy
Last updated: August 2026
NJS Sash Windows respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you contact us, request a quotation, use our website or become a customer.
1. Who We Are
NJS Sash Windows provides sash window restoration, repair, draught-proofing, glazing and related services.
NJS Sash Windows
1 Church Farm, Main Road
Etton
Peterborough
PE6 7DA
Telephone: 01780 438320
Mobile: 07949 876833
Email: hello@njsash.co.uk
Website: www.njsash.co.uk
2. Information We Collect
We may collect personal information including:
* Your name
* Address
* Telephone number
* Email address
* Property address
* Details of the work you require
* Photographs of windows or property areas relevant to the work
* Quotations, invoices and payment records
* Emails, messages and other correspondence
* Information you provide through our website or enquiry forms
* Technical information relating to your use of our website, such as IP address, browser information and cookies where applicable
We only collect information that is reasonably necessary to deal with your enquiry, provide our services and operate our business.
3. How We Use Your Information
We may use your personal information to:
* Respond to enquiries
* Arrange surveys and appointments
* Prepare quotations
* Book and carry out work
* Contact you regarding your project
* Issue invoices and maintain payment records
* Purchase or arrange materials required for your work
* Arrange scaffolding or other services where required
* Maintain records of work completed
* Deal with guarantees, complaints or follow-up work
* Meet our accounting, tax and legal obligations
* Improve and administer our website and services
* Protect the business against fraud, disputes or legal claims
We will not sell your personal information to third parties.
4. Our Lawful Basis for Using Your Information
Depending on the circumstances, we process personal information because:
Contract – the information is necessary for us to provide a quotation, arrange work or perform a contract with you.
Legal obligation – we may need to retain certain information to comply with tax, accounting or other legal requirements.
Legitimate interests – we may use information where reasonably necessary to operate and protect our business, maintain customer records, deal with enquiries and disputes, and improve our services.
Where consent is required, such as for certain marketing communications or non-essential website cookies, we will obtain consent where applicable.
5. Photographs
We may take photographs before, during and after work.
These may be used for:
* Recording the condition of windows before work begins
* Documenting repairs and restoration work
* Maintaining project and customer records
* Supporting quotations, guarantees or disputes
We may also occasionally wish to use photographs of completed work on our website, social media or promotional material.
We will take reasonable steps not to publish information that unnecessarily identifies you personally.
If a photograph clearly identifies you, your house number or other personal information, we will obtain appropriate permission where required before using it for promotional purposes.
6. Sharing Your Information
We may share limited information where reasonably necessary with organisations or individuals involved in providing our services, including:
* Accountants and professional advisers
* Payment providers and banks
* Suppliers
* Scaffolding companies
* Contractors or tradespeople involved with your project
* Website, email and IT service providers
* Insurers
* Legal advisers
* Government, regulatory or law-enforcement bodies where legally required
We only share information that is reasonably necessary for the relevant purpose.
7. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary.
Customer quotations, invoices, payment information and project records may be retained for accounting, tax, guarantee and legal purposes.
Certain financial records may need to be retained for several years in accordance with UK legal and tax requirements.
Enquiries that do not result in work being carried out may be deleted when they are no longer reasonably required.
Photographs forming part of our project records may be retained where they provide evidence of the condition of a property or the work undertaken.
We periodically review the information we hold and securely delete information that is no longer required.
8. How We Protect Your Information
We take reasonable steps to protect personal information against:
* Unauthorised access
* Loss
* Misuse
* Disclosure
* Alteration or destruction
Access to customer information is limited to those who reasonably require it for business purposes.
9. Cookies and Website Information
Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website and improve its performance.
Some cookies are necessary for the website to function.
Where legally required, non-essential cookies will only be used with appropriate consent.
You can also control cookies through your browser settings.
10. Marketing
We will not normally send unsolicited marketing communications simply because you requested a quotation.
Where we send electronic marketing that requires consent, you may withdraw your consent at any time.
You can ask us to stop sending marketing communications by contacting us at:
hello@njsash.co.uk
10. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
* Ask what personal information we hold about you
* Request a copy of your personal information
* Ask us to correct inaccurate information
* Ask us to delete information in certain circumstances
* Ask us to restrict how information is used
* Object to certain uses of your information
* Request transfer of your information where applicable
* Withdraw consent where we rely upon consent
Not every right applies in every circumstance.
To exercise your rights, contact:
hello@njsash.co.uk
11. Your Right to Object
You have the right to object to certain processing of your personal information where we rely on legitimate interests.
You also have the right to object to the use of your personal information for direct marketing.
Contact us at hello@njsash.co.uk if you wish to exercise this right.
12. Complaints
If you have concerns about how NJS Sash Windows handles your personal information, please contact us first so that we can investigate the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available from the Information Commissioner’s Office.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will be published on our website.
⸻
NJS Sash Windows
Traditional Sash Window Restoration & Repair Specialists
Established 2005
www.njsash.co.uk
hello@njsash.co.uk
01780 438320