Last updated: August 2026

Privacy Policy

NJS Sash Windows respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you contact us, request a quotation, use our website or become a customer.

Jurisdiction

United Kingdom (UK GDPR)

Data Controller

NJS Sash Windows

Supervisory Authority

ICO (UK Regulator)

1 Who We Are

NJS Sash Windows provides sash window restoration, repair, draught-proofing, glazing and related services.


2 Information We Collect

We may collect personal information including:

We only collect information that is reasonably necessary to deal with your enquiry, provide our services and operate our business.

3 How We Use Your Information

We may use your personal information to:

We will not sell your personal information to third parties.

4 Our Lawful Basis for Using Your Information

Depending on the circumstances, we process personal information because:

Contract

The information is necessary for us to provide a quotation, arrange work or perform a contract with you.

Legal obligation

We may need to retain certain information to comply with tax, accounting or other legal requirements.

Legitimate interests

We may use information where reasonably necessary to operate and protect our business, maintain customer records, deal with enquiries and disputes, and improve our services.

Where consent is required, such as for certain marketing communications or non-essential website cookies, we will obtain consent where applicable.

5 Photographs

We may take photographs before, during and after work.

These may be used for:

Promotional & Website Use

We may also occasionally wish to use photographs of completed work on our website, social media or promotional material. We will take reasonable steps not to publish information that unnecessarily identifies you personally. If a photograph clearly identifies you, your house number or other personal information, we will obtain appropriate permission where required before using it for promotional purposes.

6 Sharing Your Information

We may share limited information where reasonably necessary with organisations or individuals involved in providing our services, including:

We only share information that is reasonably necessary for the relevant purpose.

7 How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

Customer quotations, invoices, payment information and project records may be retained for accounting, tax, guarantee and legal purposes.

Certain financial records may need to be retained for several years in accordance with UK legal and tax requirements.

Enquiries that do not result in work being carried out may be deleted when they are no longer reasonably required.

Photographs forming part of our project records may be retained where they provide evidence of the condition of a property or the work undertaken.

We periodically review the information we hold and securely delete information that is no longer required.

8 How We Protect Your Information

We take reasonable steps to protect personal information against:

Access to customer information is limited to those who reasonably require it for business purposes.

9 Cookies and Website Information

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website and improve its performance.

Some cookies are necessary for the website to function.

Where legally required, non-essential cookies will only be used with appropriate consent.

You can also control cookies through your browser settings.

10 Marketing

We will not normally send unsolicited marketing communications simply because you requested a quotation.

Where we send electronic marketing that requires consent, you may withdraw your consent at any time.

You can ask us to stop sending marketing communications by contacting us at:

✉ hello@njsash.co.uk

11 Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Not every right applies in every circumstance. To exercise your rights, contact: hello@njsash.co.uk

12 Your Right to Object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

Contact us at hello@njsash.co.uk if you wish to exercise this right.

13 Complaints

If you have concerns about how NJS Sash Windows handles your personal information, please contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available from the Information Commissioner’s Office.

UK Data Protection Regulator

Information Commissioner’s Office (ICO) — Website: https://ico.org.uk | Helpline: 0303 123 1113

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on our website.


NJS Sash Windows

Traditional Sash Window Restoration & Repair Specialists • Established 2005

www.njsash.co.uk | hello@njsash.co.uk | 01780 438320

1 Church Farm, Main Road, Etton, Peterborough, PE6 7DA